Last updated: September 23, 2026
SHANKH (“we”, “us”, “our”) is operated by SS Enterprise, based in Surat, Gujarat, India.
This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit, interact with or make a purchase from shankhtrove.com (the “Site”).
Information We Collect
Depending on how you interact with our Site, we may collect information such as:
- Name.
- Email address.
- Phone number.
- Shipping and billing address.
- Order and transaction information.
- Account information.
- Customer-support communications.
- Return, exchange and refund information.
- Marketing preferences.
- Device and browser information.
- IP address and general location information.
- Pages viewed and interactions with the Site.
- Referring website or source.
- Cookies and similar technologies.
Payment information is processed through our payment partners. We do not store your complete card, UPI or other sensitive payment credentials.
How We Use Personal Information
We may use personal information to:
- Process and fulfil orders.
- Process payments.
- Arrange shipping and delivery.
- Provide order and tracking updates.
- Manage customer accounts.
- Process returns, exchanges and refunds.
- Respond to customer-service enquiries.
- Detect and prevent fraudulent or unauthorised activity.
- Improve our products, Site and customer experience.
- Measure Site performance and marketing effectiveness.
- Send marketing communications where you have provided the required consent or otherwise permitted by applicable law.
- Comply with applicable legal, accounting and regulatory requirements.
Service Providers
We may share information with service providers that help us operate our business, including providers of:
- E-commerce services, including Shopify.
- Payment processing.
- Shipping and logistics.
- Email and communications.
- Analytics.
- Advertising and marketing.
- Fraud prevention.
- Customer support and other business services.
These providers may process personal information according to their own terms and privacy practices.
Legal Requirements
We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes or lawful requests from government or regulatory authorities.
Information may also be transferred as part of a business restructuring, merger, acquisition or sale of assets, subject to applicable law.
Cookies and Similar Technologies
Our Site may use cookies and similar technologies to:
- Maintain shopping-cart functionality.
- Remember preferences.
- Support customer-account functionality.
- Understand how customers use our Site.
- Measure Site performance.
- Prevent fraud and improve security.
- Support advertising and marketing where permitted.
Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect Site functionality.
Marketing Communications
Where applicable, you can unsubscribe from promotional emails using the unsubscribe option included in the communication.
You may also contact us at support@shankhtrove.com regarding your marketing preferences.
Data Security
We use reasonable administrative and technical measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, fraud-prevention and regulatory requirements.
Your Rights
Depending on applicable law, you may have rights relating to your personal information, which may include requesting access, correction or deletion of certain information and withdrawing consent where processing is based on consent.
Some information may need to be retained where required by law or for legitimate business purposes.
To submit a privacy-related request, contact support@shankhtrove.com.
Children's Privacy
Our Site is not intended for children to independently provide personal information or make purchases where they are not legally permitted to do so.
If you believe personal information relating to a child has been provided to us inappropriately, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology or applicable requirements.
The revised policy will be published on this page with an updated date.
Contact Us
For questions regarding this Privacy Policy or our handling of personal information:
SS Enterprise (SHANKH)
Surat, Gujarat, India
Email: support@shankhtrove.com