Last updated: 14 August 2026
At SHANKH, operated by SS ENTERPRISE, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from our website.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect:
-
Full name
-
Email address
-
Phone number
-
Billing and shipping address
-
Order and purchase details
-
Payment-related information
-
Information you provide when contacting customer support
-
Device, browser, IP address and website usage information
We collect only information that is reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use your information to:
-
Process and fulfil your orders
-
Arrange shipping and delivery
-
Process payments
-
Send order confirmations and tracking updates
-
Provide customer support
-
Process returns, refunds and exchanges
-
Improve our website, products and customer experience
-
Send promotional communications where permitted by law
-
Prevent fraud, misuse and security issues
-
Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment providers.
SHANKH does not generally store your complete credit or debit card details on its own servers. Payment information is handled according to the security and privacy policies of the applicable payment provider.
4. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
-
Payment processors
-
Shipping and logistics partners
-
E-commerce and website service providers
-
Marketing and analytics providers
-
Customer support providers
-
Government authorities or law-enforcement agencies where legally required
We do not sell or rent your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to:
-
Keep the website functioning properly
-
Remember your preferences
-
Understand how visitors use our website
-
Improve website performance
-
Support relevant marketing and advertising where applicable
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Marketing Communications
With your consent, we may send you information about:
-
New collections
-
Product launches
-
Offers and promotions
-
SHANKH news and updates
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
-
Fulfil orders and provide services
-
Maintain business and transaction records
-
Resolve disputes
-
Prevent fraud
-
Comply with applicable legal obligations
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate information
-
Request deletion of information where legally permitted
-
Withdraw consent for certain processing
-
Opt out of marketing communications
-
Raise concerns about how your information is handled
To make a privacy-related request, contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
SHANKH is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
11. Children's Privacy
Our website is not intended for children who are below the minimum age permitted to independently provide personal information under applicable law.
We do not knowingly collect personal information from children for purposes prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable laws.
Any updated version will be published on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
SHANKH
Operated by: SS ENTERPRISE
Email: support@shankhtrove.com
We will make reasonable efforts to respond to privacy-related requests in a timely manner.