Last updated: 14 August 2026
At SHANKH, operated by SS ENTERPRISE, we want you to be happy with your purchase. This Refund & Return Policy explains when products purchased through our website may be returned, exchanged or refunded.
1. Return Eligibility
You may request a return within 7 days of delivery, provided that:
-
The product is unused and unworn.
-
The product is in its original condition.
-
Original tags, packaging and accessories are intact.
-
The product has not been damaged, washed, altered or modified.
-
You provide valid proof of purchase or your order number.
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Products
The following products are generally not eligible for return or refund:
-
Products marked as Final Sale
-
Customised or personalised products
-
Products damaged after delivery due to misuse or improper handling
-
Products returned without original tags or packaging
-
Products showing signs of use, wear or alteration
3. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
-
Your order number
-
Clear photographs of the product
-
Photographs of the packaging
-
A short video, where appropriate, showing the issue
After reviewing the claim, we may offer a replacement, exchange or refund, depending on the circumstances.
4. How to Request a Return
To request a return, contact us at:
support@shankhtrove.com
Please include your order number, the product you wish to return, and the reason for the return.
Our team will provide you with the next steps if your return request is approved.
5. Return Shipping
For a return due to a change of mind, incorrect selection or any reason not caused by a product defect or our error, the applicable return shipping cost may be deducted from your refund or may be payable by the customer.
If the product is defective, damaged in transit or incorrectly sent by us, SHANKH will arrange the appropriate resolution after verification.
6. Refund Process
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will generally be processed to the original payment method.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
7. Refund Amount
Approved refunds will normally cover the eligible product amount.
Original shipping charges, where applicable, may not be refundable unless the return is due to a defective, damaged or incorrectly supplied product.
8. Exchanges
If you would like to exchange an eligible product, please contact us within 7 days of delivery.
Exchange availability is subject to stock availability. If the requested replacement is unavailable, we may offer an alternative resolution or refund where applicable.
9. Cancellation
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return process after delivery.
To request a cancellation, contact us as soon as possible at:
support@shankhtrove.com
10. Refused or Returned Shipments
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the parcel, additional shipping charges may apply if the order needs to be reshipped.
11. Contact Us
For questions regarding returns, exchanges, cancellations or refunds, please contact:
SHANKH
Operated by: SS ENTERPRISE
Email: support@shankhtrove.com
We will review each request according to this policy and applicable laws.