Returns, Exchanges & Refunds
Thank you for shopping with SHANKH, operated by SS Enterprise, Surat, Gujarat, India.
We want every SHANKH order to reach you in the condition expected. Please read the following policy carefully before requesting a return or exchange.
7-Day Return & Exchange Request Window
Eligible return or exchange requests must be submitted within 7 days from the date of delivery.
A request submitted within 7 days does not automatically guarantee approval. All requests are subject to the eligibility, verification and approval requirements described below.
Eligibility
To be eligible for a return or exchange:
- The product must be unused and undamaged.
- The product must not show signs of wear, alteration, washing or customer-caused damage.
- All original tags must remain attached.
- All accessories supplied with the product must be included.
- The original packaging must be retained.
- The product must be in the same condition in which it was received.
- The return or exchange request must be made within 7 days of delivery.
Return Verification
To protect the quality and authenticity of SHANKH products, return and exchange requests are subject to verification and approval.
We may require customers to provide:
- Clear photographs of the product.
- Photographs showing the issue, where applicable.
- Photographs of the original tags and packaging.
- A complete, continuous video showing the product from all sides, including the exterior, interior, tags, accessories, packaging and any reported issue.
Additional information or evidence may be requested if necessary to review the request.
Providing the requested information does not by itself guarantee that a return, exchange or refund will be approved.
How to Request a Return or Exchange
Email us at support@shankhtrove.com with:
- Your order number.
- The product you wish to return or exchange.
- The reason for the request.
- Clear photographs and/or video when requested.
- Any other relevant details regarding the issue.
Our team will review your request and provide the next steps.
Please do not ship or hand over the product for return until your request has been approved by SHANKH and you have received return instructions from us.
Products returned without prior approval may not be accepted, subject to applicable law.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you believe you have received an incorrect, damaged or defective product, contact us as soon as possible at support@shankhtrove.com with your order details and supporting photographs/video.
We will review the information and provide an appropriate resolution after verification.
Return Shipping
For an approved return that is not caused by an incorrect or defective product, return shipping charges may be the responsibility of the customer, unless otherwise required by applicable law.
Where SHANKH verifies that an incorrect or defective product was delivered, we will provide the applicable return instructions.
Inspection & Refunds
Receiving a returned product does not automatically qualify it for a refund.
Once an approved return reaches us, the product will be inspected to verify its condition and compliance with this policy.
If the return passes inspection, we will notify you and initiate the approved refund to the applicable/original payment method.
After SHANKH initiates a refund, additional processing time may be required by your bank, card issuer, UPI provider or payment service provider.
Exchanges
Exchange requests are subject to:
- Product eligibility.
- Verification and approval.
- Product condition.
- Stock availability.
If a direct exchange is unavailable, we may provide another appropriate resolution, including asking you to return the approved item and place a new order.
Non-Returnable / Non-Exchangeable Products
The following may not be eligible for return or exchange unless required by applicable law:
- Customised or personalised products.
- Products identified as final sale or non-returnable at the time of purchase.
- Products that have been used, damaged, altered or returned without the original tags/accessories/packaging.
- Products returned without following the approved return procedure.
Discounted and promotional items remain eligible unless explicitly marked final sale or non-returnable at purchase.
Contact
For return, exchange or refund assistance:
SHANKH
Operated by SS Enterprise
Email: support@shankhtrove.com