SHANKH, operated by SS Enterprise, currently ships within India only.
Order Processing
Orders are typically processed within 1–2 business days after order confirmation.
Once your order has been dispatched, tracking information will be provided where available.
Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.
Estimated Delivery
Orders generally reach customers within approximately 3–5 business days after dispatch.
Delivery timelines are estimates and may vary depending on the delivery location, courier serviceability, public holidays, weather conditions, regional disruptions, or other circumstances beyond our reasonable control.
Shipping Charges
Free Shipping is available on all orders within India, including prepaid and eligible Cash on Delivery orders.
Prepaid Orders
Customers choosing an eligible prepaid payment method receive:
- Free Shipping
- 10% OFF on prepaid payments on orders of ₹1,000 or more, up to ₹500
The 10% discount is applied at the payment stage and may not appear in the cart or initial checkout total.
The prepaid discount is subject to applicable offer terms and eligible payment methods displayed during payment.
Cash on Delivery (COD)
Cash on Delivery is available on eligible orders from ₹1,000 to ₹5,000.
No additional COD shipping fee is charged.
COD availability may depend on:
- Order value
- Product eligibility
- Delivery location and serviceability
- Other checkout eligibility requirements
Orders that do not meet COD eligibility requirements must be paid using an available prepaid payment method.
The shipping and payment options displayed during checkout determine the options available for each order.
Gift Cards
Gift Cards are prepaid-only and are not eligible for Cash on Delivery.
Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving the shipment confirmation.
Delivery Delays
While we work with our delivery partners to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, public holidays, regional restrictions, high-volume periods, or circumstances beyond our reasonable control.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact information when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery details.
Additional delivery charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.
Failed Delivery
If a delivery attempt is unsuccessful, further delivery attempts will be subject to the courier partner's procedures and serviceability.
Orders returned to us because of repeated failed delivery attempts, refusal to accept the shipment, or incorrect/incomplete delivery information may require additional shipping charges if reshipment is requested.
Questions
For questions or assistance regarding shipping and delivery, please contact:
SHANKH
Operated by SS Enterprise
Email: support@shankhtrove.com
Last Updated: October 2026