Terms of Service

Last updated: 14 August 2026

Welcome to SHANKH, operated by SS ENTERPRISE. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

  1. General

These Terms apply to your use of our website and to all purchases made through it.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you do not agree with these Terms, please do not use our website or place an order.

  1. Products and Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

Colours may appear slightly different depending on your device or screen.

Product images may contain styling or accessories that are not included with the purchase.

Product availability may change without notice.

We reserve the right to correct errors or inaccuracies on the website.

  1. Pricing

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Any applicable taxes, shipping charges or other fees will be displayed at checkout where applicable.

  1. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues
  • Pricing or listing errors
  • Payment issues
  • Suspected fraudulent or unauthorised activity
  • Incorrect customer information
  • Other circumstances requiring cancellation

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

  1. Payments

Payments are processed through available third-party payment providers.

You agree to provide accurate and complete payment and billing information.

We are not responsible for delays or failures caused by a third-party payment provider, although we will reasonably assist with payment-related issues concerning your order.

  1. Shipping and Delivery

We currently ship within India, unless otherwise stated.

Orders are generally processed within 1–3 business days. Delivery timelines may vary depending on the destination, courier partner, weather, holidays and other circumstances.

Free shipping is available on orders above ₹1,599.

For complete information, please refer to our Shipping Policy.

  1. Returns, Exchanges and Refunds

Returns, exchanges, cancellations and refunds are governed by our Refund & Return Policy.

Customers are responsible for reviewing the applicable eligibility requirements before requesting a return or exchange.

  1. Intellectual Property

All content on the SHANKH website, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Text and descriptions
  • Graphics
  • Designs
  • Videos
  • Website layout
  • Other original creative content

is owned by or licensed to SHANKH / SS ENTERPRISE, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.

  1. Website Use

You agree not to use our website:

  • For unlawful purposes
  • To commit fraud or engage in unauthorised transactions
  • To interfere with website security or functionality
  • To attempt to gain unauthorised access to our systems
  • To upload malicious software or harmful content
  • To infringe the rights of SHANKH or any third party

We reserve the right to restrict or terminate access to the website where misuse occurs.

  1. Third-Party Services

Our website may use third-party services, including payment gateways, logistics providers, analytics tools and other service providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

SHANKH is not responsible for the independent policies or practices of third-party providers.

  1. Disclaimer

We make reasonable efforts to keep our website available and information accurate.

However, we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will always be free from errors.
  • All information will always be complete or current.
  • The website will be completely free from viruses or other harmful components.

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded under applicable law.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, SHANKH and SS ENTERPRISE will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

  1. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

  1. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or applicable laws.

The updated Terms will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

  1. Governing Law

These Terms are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over Surat, Gujarat, subject to applicable consumer protection laws.

  1. Contact Us

If you have questions regarding these Terms of Service, please contact:

SHANKH Operated by: SS ENTERPRISE Email: support@shankhtrove.com Website: shankhtrove.com

We recommend reviewing these Terms together with our Privacy Policy, Shipping Policy and Refund & Return Policy before completing a purchase.