7-Day Return & Exchange Window
- We offer a 7-day return or exchange window from the date of delivery on all eligible items — including sale and promotional items.
- Items must be unused, unwashed, and in original condition with all tags and original packaging intact.
Non-Returnable Items
- Items explicitly marked “Final Sale” or “Clearance” at the time of purchase.
- Customised or personalised items made to order.
How to Initiate a Return or Exchange
- Email us at support@shankhtrove.com within 7 days of delivery.
- Include your order number, reason for return/exchange, and photos of the item if applicable.
- Our team will respond within 1–2 business days with next steps.
Refunds
- Approved returns are refunded to the original payment method within 5–7 business days of receiving the returned item.
- COD orders are refunded via bank transfer — please share your bank details when raising a request.